An Overview of ITIL Processes helps organizations understand how structured IT service management improves efficiency, consistency, and customer satisfaction. ITIL processes provide a systematic approach to managing the entire service lifecycle, from service strategy and design to transition, operation, and continual improvement. By defining clear roles, responsibilities, and workflows, ITIL enables teams to reduce service disruptions, manage risks effectively, and align IT services with business objectives. Adopting ITIL processes allows organizations to deliver reliable, high-quality services while continuously adapting to changing business and technology needs.